Refund policy

Return and Refund Policy

Thank you for shopping with us. Please read this Return and Refund Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.
Once the order has been shipped, cancellation requests may not be accepted.

To request a cancellation, customers must contact our support team with their order details.

2. Returns

We accept returns only under the following circumstances:

  • The product received is damaged or defective

  • The wrong product has been delivered

  • The product does not match the description shown on the website

Return Conditions:

  • Return requests must be submitted within 7 days of delivery

  • The product must be unused, in original condition, and in original packaging

  • Certain products such as digital goods, downloadable items, or hygiene-sensitive products may not be eligible for return

Return approval is subject to verification and inspection.

3. Refunds

Once your return request is approved and the product is received and inspected, the refund will be processed.

Refunds may be issued as:

  • Full refund

  • Partial refund, depending on the condition of the returned product and applicable charges

4. Refund Timeline

Approved refunds will be processed within 5 to 21 business days.
The time required for the refund to reflect in your account depends on your bank or payment method.

5. Non-Refundable Charges

The following charges may not be refundable:

  • Shipping or delivery charges

  • Handling or processing fees

  • Taxes or other applicable charges

6. Refund Delays

If a refund is delayed or not received within the expected timeline, customers are advised to check with their bank first. If the issue persists, please contact our support team.

7. Chargebacks & Disputes

Any transaction disputes raised through banks or payment providers will be handled as per applicable laws and regulations.

8. Contact Information

For any questions related to returns, cancellations, or refunds, please contact us:

Email: anuradhaproducts@gmail.com